Changes to prescription ordering
Dear Patient,
The way you order your repeat prescriptions is changing.
As I am sure you are all aware, we made the decision in April 2019 to no longer take prescription requests over the telephone. This was to ensure patients who really needed to get through to the surgery could do so.
In an attempt to make the process more streamlined, pharmacies will no longer be accepting your repeat prescription requests from the 1st November 2023. We would instead, ask that you use the NHS App, MyGP or SystemOnline which are all simple and secure ways to order your repeat prescriptions on your smartphone or tablet. If you already use Patient Access, then you can continue to do so.
These App's gives you more control over your own health, care and are there for you to use at all times of day and night, wherever you are. Making information about your health treatments readily available to you, allowing you to be more involved in your overall care.
For vulnerable patients, patients on palliative care and those without internet access, you can still order your repeat prescription by post or putting your request in the letterbox at the reception desk. We understand this is not feasible for everyone and therefore for the above patient groups only, you can still order your repeat prescription with your local pharmacy.
These changes mean that your request will go straight to the GP which cuts down on administrative time and the processing of your repeat prescription will be quicker as you will be dealing with the surgery directly. Please allow 72 hours (3 working days) for your prescription to be processed and sent to your nominated pharmacy.
If you would like further information on the NHS App, or help and support downloading the app, please click here and for more information on the MyGP App please Click here
We thank you, in advance, for your co-operation in helping the practice improve this process for our patients and pharmacies.